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Question 1 of 32
1. Question
The following are qualities of a good relationship
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Question 2 of 32
2. Question
Relationships today are based on
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Question 3 of 32
3. Question
From a service perspective “E” in STEPS stands for
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Question 4 of 32
4. Question
Customers who buy consultatively
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Question 5 of 32
5. Question
What are the three types of selling discussed in CSI?
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Question 6 of 32
6. Question
In your own words, write out a value proposition statement. Feel feel to use the STEPS acronym in your response.
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Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 7 of 32
7. Question
Value
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Question 8 of 32
8. Question
Describe a situation in which you specifically used STEPS with a customer. How did the customer respond?
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 9 of 32
9. Question
The best definition of STEPS is
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Question 10 of 32
10. Question
A value proposition is
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Question 11 of 32
11. Question
What are the characteristics of transactional selling?
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Question 12 of 32
12. Question
The first “S” in STEPS stands for
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Question 13 of 32
13. Question
Examples of transactional selling can be found
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Question 14 of 32
14. Question
The second “S” in STEPS stands for
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Question 15 of 32
15. Question
Salespeople who sell transactionally
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Question 16 of 32
16. Question
Relationships today are
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Question 17 of 32
17. Question
The best way to handle a customer who only wants to know the price is to
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Question 18 of 32
18. Question
Today’s business environment
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Question 19 of 32
19. Question
STEPS is
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Question 20 of 32
20. Question
Selling is
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Question 21 of 32
21. Question
Price is the same thing as cost
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Question 22 of 32
22. Question
Consultative selling is different from transactional selling in that it
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Question 23 of 32
23. Question
In purchasing a product, costs may also include
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Question 24 of 32
24. Question
Transactional Selling usually takes place
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Question 25 of 32
25. Question
One definition of cost is
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Question 26 of 32
26. Question
Consultative Selling usually takes place
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Question 27 of 32
27. Question
Price is
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Question 28 of 32
28. Question
Value is
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Question 29 of 32
29. Question
From a sales perspective “E” stands for
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Question 30 of 32
30. Question
All of the following are examples of value except
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Question 31 of 32
31. Question
The “P” in STEPS stands for
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Question 32 of 32
32. Question
The “T” in STEPS stands for
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