Week 1 – CRAFT® Overview Week 4 – CARE – Elements of Professionalism Week 7 – Objection Handling / Self-Assessment Week 10 – Scoring the Self-Assessment Week 13 – Self-Esteem Week 2 – Essential CRAFT® Statistics Week 5 – Circle of Concern / Circle of Control Week 8 – Conscious Listening – Paradigm Week 11- DISCOVER Week 14 – CRAFT® in Review Week 3 – STEPS® – Communicating Value Week 6 – CAPS – Personality Types Week 9 – CLEAR® – Objection Handling Week 12 RABS – Making Recommendations