Week 1 – CRAFT®  Overview

Week 4 – CARE – Elements of Professionalism

Week 7 – Objection Handling / Self-Assessment

Week 10 – Scoring the Self-Assessment

Week 13 – Self-Esteem

Week 2 – Essential CRAFT® Statistics

Week 5 – Circle of Concern / Circle of Control

Week 8 – Conscious Listening – Paradigm

Week 11- DISCOVER

Week 14 – CRAFT® in Review

Week 3 – STEPS® – Communicating Value

Week 6 – CAPS – Personality Types

Week 9 – CLEAR® – Objection Handling

Week 12 RABS – Making Recommendations